Every client's SLA numbers, ready before the client asks
Connect your WMS database and ask about orders out on time, pick accuracy, dock-to-stock hours and storage billed, client by client. Then send every client a weekly SLA report of its own.
For third-party logistics warehouses, fulfilment centres and distribution centres.
Free plan. No credit card required.
Orders shipped on time per client yesterday, against the cut-off
AI Analyst
Three of four clients met the 99% on-time target yesterday. Lumen Skincare shipped 812 of 860 orders before the cut-off: 94.4%.
| Client | Orders | On time | Rate | SLA |
|---|---|---|---|---|
| Harbor Home Goods | 1,240 | 1,236 | 99.7% | Met |
| Lumen Skincare | 860 | 812 | 94.4% | Missed |
| Copperline Outdoor | 2,115 | 2,104 | 99.5% | Met |
| Tidewell Pet | 495 | 494 | 99.8% | Met |
ReadordersshipmentsclientsSQL
Keep itPin to dashboardEmail it weeklyAlert me
Every question, by who asks it
Taken from what teams in this industry ask Supaboard. Each one opens a free account with the question waiting.
01 · Outbound
- Orders shipped on time per client yesterday, against the cut-offAsk this: Orders shipped on time per client yesterday, against the cut-off
- Orders due out today: how many are picked, packed and shipped so far?Ask this: Orders due out today: how many are picked, packed and shipped so far?
- Pick accuracy by picker last week, from errors caught at pack-outAsk this: Pick accuracy by picker last week, from errors caught at pack-out
02 · Inbound and inventory
- Dock-to-stock hours by client last month, from arrival to putawayAsk this: Dock-to-stock hours by client last month, from arrival to putaway
- ASNs received last week with a quantity variance over 2%Ask this: ASNs received last week with a quantity variance over 2%
- Inventory count accuracy by location from this month's cycle counts, by zoneAsk this: Inventory count accuracy by location from this month's cycle counts, by zone
- Slow movers by client: SKUs with no picks in 90 daysAsk this: Slow movers by client: SKUs with no picks in 90 days
03 · Clients and billing
- Storage billed against pallets on hand, per client, last monthAsk this: Storage billed against pallets on hand, per client, last month
- SLA breaches per client this month: late shipments, pick errors and dock-to-stockAsk this: SLA breaches per client this month: late shipments, pick errors and dock-to-stock
- Handling and value-added charges per client, this month against lastAsk this: Handling and value-added charges per client, this month against last
Keep it running
What teams keep on a schedule once they've asked the question once.
Report · Monday 07:00
One SLA report per client
Each client gets last week's on-time shipments, pick accuracy and dock-to-stock hours in its inbox before the weekly call.
- Timed Start
- Query Your Data
- Summarize Insights
- Send Email
Alert · Every 5 minutes
Carrier cut-off watch
A SQL check finds orders due out today that are still unpicked an hour before their carrier's cut-off, and emails the shift lead.
- Alerts
- Send Email
Datasite · Every morning
Each client's own datasite
A private datasite per client, with Google or Microsoft sign-in, showing its orders, stock on hand and SLAs from the WMS.
The numbers it keeps watch on
Standard definitions, and where each one lives in Supaboard once you've asked for it.
| Measure | Definition | Source | In Supaboard |
|---|---|---|---|
| On-time shipments | Orders shipped at the planned time, off the dock and in transit ÷ orders shipped | WERC DC Measures | Weekly SLA report, per client |
| Order picking accuracy | Orders picked correctly ÷ orders picked, counting errors caught before shipment | WERC DC Measures | Weekly report, by picker |
| Dock-to-stock cycle time | Hours from the goods' arrival to putaway and recording in the WMS, averaged over receipts | WERC DC Measures | A rule, then the SLA report |
| Inventory count accuracy by location | Locations where the physical count matches the WMS ÷ locations counted | WERC DC Measures | Dashboard after each cycle count |
| Perfect order index | % on time × % shipped complete × % damage free × % with correct documentation | WERC | Ask it monthly, per client |
| Storage billing match | Pallets billed ÷ average pallets on hand, per client | Your client contract | Month-end check before invoicing |
| SLA breaches | Orders, receipts or counts that missed a target in the client's contract | Your client SLA | Each client's datasite |
Where your data lives
SQL ServerLive
OracleLive
PostgresLive
SnowflakeLive
Or attach an export to a conversation, as CSV or Excel:
- XLSClient rate cardsUpload
The tables these questions read:
- Orders and order lines, with ship-by times and carrier cut-offs
- Picks and pack-out checks, by picker
- Receipts and ASNs, with arrival and putaway times
- Inventory by location, and cycle counts
- 3PL billing: storage, handling and value-added charges per client
Teach it your definitions once
Rules are read with every question, so a term means the same thing in Chat, in Slack and in the Monday report.
- Rule“An order ships on time if it leaves the dock before its carrier's cut-off on the ship-by day.”
- Rule“Dock-to-stock starts when the trailer is checked in at the door, not when the ASN arrives.”
- Rule“Pallets on hand means the end-of-day count, averaged over the billing month.”
Security
Read-only by construction
Database and warehouse queries are read-only. We give you the SQL for a read-only user too.
Credentials stay in the workspace
Scoped to the one workspace that connected them, never logged and never sent back to a browser.
SOC 2 Type II
An organisation-wide audit of the platform, covering every plan.
Frequently asked questions
Can each client get its own reports?
Yes. Give each client a private datasite with Google or Microsoft sign-in, and email each one its SLA report on its own schedule. You can also keep one workspace per client.
Does it work with our WMS?
If your WMS keeps its data in a database you can reach, yes: SQL Server, Oracle, Postgres and Snowflake connect live. A report exported from a hosted WMS can be uploaded as CSV or Excel and asked about in a conversation.
Can it change anything in the WMS?
No. Database and warehouse queries are read-only. We give you the SQL to create a read-only user.
How does it learn how we measure dock-to-stock?
Write it once as a rule, such as "dock-to-stock starts at door check-in". The agent reads its rules with every question, and you can save reviewed SQL as examples.
Can we check storage billing before invoices go out?
Yes. Ask once, pin the answer to a dashboard and have it emailed to billing every month as Excel, with pallets on hand against pallets billed for each client.
More in Transportation & Logistics
- Fuel & Propane DistributionDeliveries, tank run-outs and driver hours, reported before the next shift.
- Trucking & FreightRevenue per mile, empty miles, on-time delivery and detention, by lane and customer.
- Last-Mile DeliveryStops, failed attempts, delivery windows and cost per drop, by route and driver.
Supaboard is the AI data analyst connected to your business data. For the background on this industry, read Logistics analytics: turning supply chain data into action.
All industriesAsk your first question on your own data
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