Zendesk Support analytics, without the export
Zendesk holds the tickets, the satisfaction scores and the queue sitting behind them.
What teams ask of Zendesk Support
Typed the way you would say them. Each answer comes back with its chart, its numbers and the SQL that produced them, so it can be checked before anyone acts on it.
- “Which product areas generate the most tickets, and did that jump after a release?”
- “What is first response time by tier, and which accounts sit worst?”
- “Which customers raised tickets in the month before they cancelled?”
- “Does ticket volume per account track account size, or something else?”
What it gets joined with
The questions that matter rarely live in one system. Supaboard writes the query across every source you have connected, so the join happens when the question is asked rather than in a pipeline project that has to be scoped first.
- Salesforce — support load, against what the account is worth.
- PostgreSQL — the ticket, against what that user was doing in the product.
How the connection works
Zendesk Support is one of the 124 sources you can connect yourself, out of a catalogue of 700+. It syncs through Fivetran on a schedule — the first sync lands within a day and refreshes hourly to daily after that — so answers are over the last completed sync, not a live feed. Databases connect directly and answer live.
- Read-only by construction: the query layer rejects DDL and DML — DROP, CREATE, ALTER, TRUNCATE, INSERT, UPDATE, DELETE, GRANT, REVOKE and CALL — before a statement reaches your source.
- Credentials are encrypted at rest, scoped per workspace, never logged and never returned to a client.
- On the Enterprise plan the whole platform runs inside your own VPC, with no data egress at all. See Enterprise.
- From $83 per user per month billed annually, with a 14-day free trial and no credit card — see pricing.
More sources
Other connectors with a guide:
Also in Sales Marketing & Customer: ActiveCampaign, Adobe Analytics, Adobe Commerce, Aircall, Akeneo, Amazon Ads, Apple Search Ads, Attio, BigCommerce, Bigin by Zoho CRM, Brevo, Clearbit — and the rest of the 700+ source catalogue.
Weighing this against another tool? See the sourced comparison of 14 BI platforms, or what an AI data analyst does with a connection like this one.
All connectorsYour data has the answers
Supaboard starts at $83 per user per month billed annually, with a 14-day free trial and no credit card. Every plan is per seat with usage credits included, so the fifth question in a session costs nothing. SOC 2 Type II covers every plan; HIPAA BAA: on Enterprise, as an add-on on Business.