Since nothing is instantaneous in the current digital era, businesses have put their trust on workflow effectiveness as well as effective IT operations for emerging victorious. One such forefront cloud-based IT service management (ITSM) as well as workflow automation product, i.e., ServiceNow, is currently the platform of choice for businesses when it comes to workflow automation as well as providing superior services. With Supaboard.ai integrating ServiceNow, companies can simply export their business operations data and leverage AI-powered analytics to derive valuable insights driving business development.
Sriyanshu Mishra
Data Analyst
5 mins
Why ServiceNow is so Popular
ServiceNow is well known globally for how it simplifies intricate processes, automates work, and constantly monitors IT processes in real-time. Its adaptability has enabled it to become the go-to favorite across organizations in every industry. Some of its most basic features are:
IT Service Management, or ITSM: Structured service request, change request, and incident fix to support minimum downtime and maximum productivity.
Workflow Automation: Automated manually executed workflow such that rapid response time and improved productivity were guaranteed.
Performance Analytics: Provides in-platform metrics and KPIs for tracking operational performance.
Customer Service Management: Supports customer service representatives with proactive resolution and simple case management.
Cloud-Based Scalability: Offers a one platform solution which can be integrated with any other tool yet remain scalable throughout worldwide operations.
Supaboard.ai: Seamless Export of ServiceNow Data
Supaboard.ai is a next-generation analytics platform designed to make data management easy. Export ServiceNow data in an instant with its integration feature. See how Supaboard makes it easy for you:
Easy Integration: Single-click integration of your ServiceNow into the Supaboard dashboard with real-time access to ITSM records, workflow history, and performance metrics.
Tailor-able Exports: Choose appropriate datasets like incident response time, customer review patterns, or resource assignment data. Export them in Excel or CSV format for minute-by-minute breakdown.
Auto workflows: Auto-exporting scheduled exports so your analytics won't have to be constantly messed with.
Turning ServiceNow Data with AI Analyst in Supaboard
When data is imported from ServiceNow, Supaboard's AI Analyst turns it into something usable. This is what it converts your workflow data into:
Data Cleaning & Organization: The AI Analyst cleanses the raw data to make it accurate and uniform in its measurements.
Performance Insights: See bottlenecks in IT operations or customer service operations and know where to improve.
Predictive Analytics: Apply machine learning models to predict issues such as system downtime or depletion of resources.
Custom Recommendations: Obtain recommended actions tailored to enhance operations, enhance service levels, or reduce operating expenses.
Interactive Dashboards: Present key measurements such as incident close times or employee productivity trends on interactive graphs.
Case Studies in Real Life: Advantages of Rippling Data Analysis
Case Study 1: IT Process Automation — ServiceNow's ITSM functionality was used by an international company to automate incident routing and escalation. With the introduction of unified dashboards for operational analytics, the company registered 20% time savings in the resolution of incidents and substantial downtime reduction.
Case Study 2: Max Customer Experience — A company utilized ServiceNow's Customer Service Management functionality to maximize service request processing. By tracking case lifecycle metrics such as response and resolution rates, customer satisfaction was boosted by 30%.
Case Study 3: Max Resource Utilization — One technology company utilized ServiceNow's Performance Analytics module to track resource utilization in projects. Workload allocation analysis enabled them to efficiently handle resource transitions, enhancing productivity by 25% in teams.
Conclusion
ServiceNow offers businesses a robust platform for service delivery, IT operations management, and automation of workflows. To realize the complete potential of the platform, however, advanced analytics capability is necessary. Business can easily export their operations data and implement AI-driven insight more effectively with ServiceNow and Supaboard.ai integration.
Supaboard's AI Analyst powers your teams with heavy-hitting tools such as predictive modeling, performance analysis, and tailored recommendations—all designed to translate plain data into action plans that deliver results. Automate IT operations, create a better customer experience, or optimize resource utilization—Supaboard uses the analytics to deliver.
Ready to harness ServiceNow data for success? Begin your path with Supaboard.ai today!
