

Successful customer management has become a success mantra for small and medium enterprises in a competitive business environment. Bigin by Zoho CRM has been gaining momentum as an easy-to-use option tool for micro-sized and small-sized businesses with its pipeline customer management system. Its simplicity, ease of use, automation capabilities, and multi-channel communications, Bigin streamlines workflow automation and customer interactions.

Sriyanshu Mishra
Data Analyst
5 mins
Why Bigin by Zoho Works
Bigin was designed for small businesses, who are forced to transcend spreadsheets and poor customer relationship management procedures. Its success is based on a range of innovative functionalities:
Pipeline Management: Bigin has templatable pipelines to get a bird's eye view of business activity, and businesses can track deals and automate workflow.
Multichannel Communication: Businesses can message leads via email, phone call, WhatsApp, and Twitter—within the CRM itself.
Automation: Time-consuming activities like deal tracking, email reminding, and creating workflows are automated and thus save time and avoid errors.
Customization: Fields, modules, and views can be made to fit certain business requirements.
Affordability: Bigin is priced at $7/user/month (annual plan), one of the most affordable CRMs available.
Ease of use and small business-oriented nature of Bigin make it a perfect on-ramp to full-featured CRM products like Zoho CRM.
Exporting Bigin Data with Supaboard.ai
While Bigin does possess some reporting features, exporting data for out-of-product analysis can provide greater insight into customer activity and business performance. Supaboard.ai simplifies this by integrating in with Bigin:
Quick Integration: Set your Bigin account up within Supaboard.ai in seconds.
Data Picking: Export data like pipeline stages, customer data, or communication history.
Flexible Outputs: Select export outputs like CSV or JSON so that it is analysis tool friendly.
Real-Time Sync: Supaboard.ai syncs your real-time exported data at all times.
Exporting in automation saves human effort and enables companies to spend time analyzing data.
Working with Supaboard's AI Analyst
After your Bigin data is imported into Supaboard.ai, its AI Analyst transforms raw data into actionable insights by utilizing powerful machine learning algorithms. The benefits are:
Predictive Analytics: Establish trends in future sales performance based on historical behavior.
Behavioral Segmentation: Identify high-value customer segments on which to place targeted customized marketing campaigns.
Retention Analysis: Identify why customers are exiting and create actionables to improve retention rates.
Performance Metrics: Track the performance of communications channels and the sales pipeline.
Supaboard's AI Analyst puts powerful analytics in the palm of your hand with natural language queries and interactive dashboards. This offers the capability to enable data-driven decision-making for operations, marketing, and sales teams with ease.
Real-Life Case Studies: The Power of Processing Bigin Data
For easier understanding of how CRM data such as that in Bigin would be even more helpful, here are provided some actual case studies on companies performing the same steps as below:
Case Study 1: Simplifying Sales Processsing
One small business firm employed Bigin's pipeline management features to recognize the bottlenecks in the sales pipeline. They reviewed the numbers in the pipeline and realized that the deals were being stuck at the proposal level because of follow-ups that were holding them back. Since the reminders were already being automatically issued through workflows, they were in a position to cut down their average time to close deals by 20%.
Case Study 2: Maximizing Customer Engagement
One business company studied Bigin's history of communication to understand through which channel it could better communicate with the customers. They found that response was higher via WhatsApp compared to via email. They maximized customer engagement by 30% by sending follow-ups initially via WhatsApp.
Case Study 3: Maximizing Teamwork Between Teams
One of the start-ups combined Bigin and Zoho Desk to bring sales and support functionality under one umbrella. They cross-checked data between the applications and encountered repeat customer problems during onboarding. By resolving them, they discovered customer satisfaction was increased by 25%.
Conclusion: Unleash the Full Potential of Your Bigin Data
Bigin by Zoho CRM is a very strong customer relationship maintenance software for small enterprises. Exporting data for analysis out, however, can give even more insights into growth. Export your Bigin data and analyze with the AI Analyst in Supaboard.ai to:
Gain predictive analysis of sales trends.
Improve communication strategies based on behavior segmentation.
Improve retention through improvement through intervention-based improvement.
Synergize the sales and support operations to enhance team collaboration.
The combination of Bigin's intuitive CRM capabilities with Supaboard.ai's advanced analytics creates unparalleled opportunities for business success. Don't let your valuable CRM data remain underutilized—start leveraging Supaboard.ai today to unlock its full potential!
Begin your path to transforming your Bigin data into actionable insights that drive growth. Join Supaboard.ai today and experience the difference AI-powered analytics can make to your business!